Notifications

If your school or metropolitan/provincial office of education wishes to adopt the service for students, please send an email to steamup@cemware.com.

All major credit cards and debit cards are currently accepted.

You can cancel your payment on My Page → Payment tab.

If you believe you have subscribed to a paid plan by mistake, please inquire on the Notification Space → Q&A board or send an email to steamup@cemware.com. For monthly billing, if you downgrade and contact us within 3 days of subscription, we will provide a full refund. For annual billing, if you downgrade and contact us within 30 days of subscription, we will provide a full refund.

If you have any dissatisfaction with STEAMuP for any reason, please let us know by emailing steamup@cemware.com. STEAMuP always listens to customer feedback to provide the best customer experience.

If payment fails, a notification email will be sent to your account email. After payment failure, payment retries may occur up to 8 times in the following month. If payment continues to fail after that, your account will be changed to the free plan.

If your school or metropolitan/provincial office of education wishes to adopt our service, please send an email to steamup@cemware.com.

Plan Upgrade:Your account will be upgraded immediately, and the cost will be billed immediately. The billed amount will be adjusted based on the proportion of the remaining billing cycle at the time of the plan change.

Plan Downgrade:Your account will be downgraded when the current billing cycle ends. For more detailed information regarding the impact of downgrading on features, please check here (https://www.steamup.academy/ko/pricing).

Student account password resets are possible on the Class Manager page.

You can issue the desired quantity of student accounts in bulk from the Class Management page.

The student can log out directly, or the teacher can log the student out from the Class Management page.